LocalServiceAgents

Privacy Policy for Local Service Agents

Last Updated: May 7, 2025

This Privacy Policy ("Policy") explains how Local Service Agents ("we", "our", or "us") processes Personal Data (defined below) of individuals who use our conversational AI agent, "Local Service Agents" (the "Service"). This Policy also explains your rights and choices regarding your Personal Data.

"Personal Data" means any information relating to an identified or identifiable individual.

1. Personal Data We Collect

(a) Data You Provide to Us

  • Communications with the Agent: We collect the content of your interactions and communications with the Local Service Agent. This includes any text you type, voice input (if the agent uses voice features), and any Personal Data you voluntarily choose to include in these communications.
  • Feedback and Support: If you contact us directly for support or to provide feedback about the Service, we will collect your name, email address (or other contact information you provide), the content of your message, and any attachments you send.

(b) Data We May Collect Automatically

  • Usage Information: We may collect information about how you interact with the Service. This can include the features you use, the actions you take within the agent, and the dates and times of your interactions. This helps us understand how the Service is being used.
  • Device Information: We may receive information about the device you use to access the Service, such as your IP address, web browser type, operating system version, and device identifiers. This information helps us provide and improve the Service and ensure compatibility.

2. How We Use Your Personal Data

We use your Personal Data for the following primary purposes:

  • Providing and Maintaining the Service: To operate the Local Service Agent, process your requests, respond to your queries, and fulfill the purposes for which you are interacting with the agent.
  • Improving Our Service: To analyze usage patterns, understand user needs, and to enhance and improve the functionality, performance, user experience, and overall quality of the Local Service Agent.
  • Communication: To communicate with you about the Service, such as sending important notices, updates, or responding to your inquiries, if you have provided contact information for such purposes.
  • Security and Compliance: To maintain the security and integrity of our Service, to protect our rights and property, to prevent fraud or other misuse, and to comply with applicable legal obligations and law enforcement requests.

3. Sharing and Disclosure of Personal Data

We may share your Personal Data in the following circumstances:

  • Third-Party Service Providers: We may share your communications and other Personal Data with third-party companies and individuals that perform services on our behalf to help us operate and improve the Local Service Agent. Examples include cloud hosting providers, AI model providers (who may process your communications to enable the agent's responses), and analytics services. These providers are given access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Legal Requirements: We may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to: (i) comply with a legal obligation; (ii) protect and defend our rights or property; (iii) prevent or investigate possible wrongdoing in connection with the Service; (iv) protect the personal safety of users of the Service or the public; or (v) protect against legal liability.
  • Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider, your Personal Data may be sold or transferred as part of such a transaction as permitted by law and/or contract.

4. Data Security

We implement reasonable technical and organizational measures designed to protect your Personal Data from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your Personal Data. These may include:

  • The right to access the Personal Data we hold about you.
  • The right to request that we correct any inaccurate Personal Data we hold about you.
  • The right to request that we delete your Personal Data, subject to certain legal exceptions (e.g., where we are required to retain data for legal or operational purposes).
  • The right to object to or request that we restrict certain processing of your Personal Data.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.

Please note that if you do not wish to have your conversations with the Local Service Agent recorded, stored, or processed as described in this Policy, you should refrain from using the Service. If you request the deletion of your Personal Data or object to its processing necessary for the Service, you may no longer be able to use the Local Service Agent.

6. Children's Privacy

The Local Service Agent is not intended for or directed at children under the age of 18. We do not knowingly collect Personal Data from children under this specified age. If we become aware that we have inadvertently collected Personal Data from a child under this age without verification of parental consent, we will take steps to delete such information from our records.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes to this Policy, we will notify you as required by applicable law. This may include posting an updated version of the Policy through the Service or updating the "Last Updated" date at the top of this Policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices concerning the Local Service Agent, please contact us at:
info@localserviceagents.com